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No surprises on scope, price, or timing. Here’s the flight plan.
Lane assist for your clinic
Lane assist for your clinic
Waypoint is like the lane assist in your car. It doesn't drive the car. You do. It keeps your team in its lane and moving toward the goal.
Intro Call and Live Demo (free, 30 minutes)
Intro Call and Live Demo (free, 30 minutes)
We meet on Google Meet, or by phone if that’s easier. You tell me what’s getting in the way. I show you a live demo of the kind of tools I set up. No pitch deck, no pressure.
Operations Diagnostic (on-site)
Operations Diagnostic (on-site)
A walkaround inspection of your clinic’s operations. I walk through your workflows in person and talk with your staff, because the people doing the work know where it breaks.
One-page report
One-page report
Symptoms, root causes, and fixes in priority order. Plain language, one page. It’s yours to keep.
Build
Build
If you want help with the fixes, we pick a project. Flat price, fixed timeline, confirmed in writing before work begins. Setup and staff training happen on-site.
Keep it running (optional)
Keep it running (optional)
Monthly remote support: monitoring and adjustments, onboarding new staff to the systems, and a monthly metrics report.
What I do, and what I don’t
What I do, and what I don’t
I do: work with owners and staff on operations, workflows, written procedures, and the tools that support them.
I don’t: work with clients or patients in any way, or provide any clinical service.
Frequently asked questions
Frequently asked questions
Who do you work with?
Who do you work with?
Owners and staff of small behavioral health and recovery organizations. I’m on-site within about 100 miles of central Delaware and work remotely anywhere.
Do you work with patients?
Do you work with patients?
No. I work only with owners and staff. I don’t provide treatment, counseling, or any clinical service.
What happens on the free call?
What happens on the free call?
Thirty minutes on Google Meet with screen share (phone works too). You walk me through what’s not working, and I show you a live demo of the kind of tools I set up. You’ll leave with a clear sense of whether a Diagnostic makes sense.
Is the Diagnostic fee wasted if we don’t continue?
Is the Diagnostic fee wasted if we don’t continue?
No. You keep the one-page report and can act on it yourself. If you do continue, the fee is credited in full toward any project.
Will my staff be able to speak freely?
Will my staff be able to speak freely?
Yes, that’s the point of the staff conversations. I report patterns and findings, never who said what. The details are covered in our written agreement.
Do you work on-site or remotely?
Do you work on-site or remotely?
Both. Setup and staff interviews happen on-site, within about 100 miles of central Delaware. Follow-up support is remote, and remote projects are available anywhere.
Do you sell software?
Do you sell software?
No. I’m vendor-neutral: I recommend tools based on what fits your clinic, and you hold your own subscriptions, billed by the vendor. I don’t take referral fees or commissions from software vendors.
How do you handle privacy?
How do you handle privacy?
I build HIPAA-aware workflows and make sure any vendor that handles protected health information signs a Business Associate Agreement (BAA) with your clinic. Consent workflows are designed around 42 CFR Part 2 requirements, reviewed by your compliance lead. Your compliance lead signs off before anything goes live. I also sign a Business Associate Agreement with your clinic before I do any work that involves your operations.
Ready for step 01?
Ready for step 01?
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